RETURNS POLICY
DOMESTIC POLICY (Australia and New Zealand Wide)
Goods purchased through us at www.gsportschain.com must be returned within 30 days of you receiving your purchase for a refund or exchange. Returns received outside of this 30 day period will not be accepted, please keep in mind postage times when returning items to us.
We are happy to refund, exchange or credit items due to incorrect fit or damaged in transit provided the item is:
- In an unused condition (fit for resale)
- All labels & tags are still attached
- Has not been personalised
All refunds are issued in the same payment method used for the initial payment. Items purchased with a gift card, will be issued a new gift card to the value of the return.
Return for a refund must include:
- A note with your order number, full name and reason for return
Return for an exchange must include:
- A note with your order number, full name & new product that you would like
Once your goods have been received, we will inspect and you will receive an email notification of the approval or rejection of your return or exchange. Returns/exchanges are processed within 2 business days upon receiving your items.
DEFECTIVE PRODUCT
We are committed to providing you with quality products and outstanding service.
We are happy to offer a refund, exchange or credit items that are deemed defective by us at G SPORTS PTY. The criteria for assessment can include:
- Condition of item
- Care of product
We do not offer a refund, exchange or credit on any personalised products or sale items, unless the items are deemed defective by G SPORTS PTY.
INTERNATIONAL POLICY
Goods purchased through us at www.gsportschain.com must be returned within 45 days of you receiving your purchase for a refund, exchange or credit. Returns received outside of this 45 days period will not be accepted, please keep in mind postage times when returning items to us.
Please refer to the above Domestic return policy for all further details.
G SPORTS PTY holds the right to refuse any refund, exchange or credit if the item/s are deemed to not meet the above outlined policy.
Have more questions? Email at admin@gsportschain.com and we will be happy to help you.